HEIC Pics Will Not Open

I am receiving text messages with pics in HEIC format. They will not open on my iPhone. I understand that Apple is the creator of this issue by changing the pic format and phone automatically defaulting to this format.


It is my understanding that I have to change the camera format in settings to "Most Compatible". What the?


What is Apple doing to correct this so that ALL iPhones will accept this new format? For that matter, ALL phones, not just iPhones need to accept this ridiculous new HEIC format.


Might be time to switch to Samsung.

Posted on May 31, 2023 08:30 AM

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4 replies

May 31, 2023 09:29 AM in response to 1-BigFish

1-BigFish wrote:


Might be time to switch to Samsung.


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This is Apple Support Community forum, for user-to-user interaction for information & idea sharing between users, if need be, extend support on technical know-how in handling Apple products from more experienced fellow users, This is not the right forum to discuss with Apple Inc.



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May 31, 2023 09:32 AM in response to 1-BigFish

1-BigFish wrote:


What is Apple doing to correct this so that ALL iPhones will accept this new format? For that matter, ALL phones, not just iPhones need to accept this ridiculous new HEIC format.

HEIF (High Efficiency Image Format) and HEVC (High Efficiency Video Coding) formats were introduced in 2013.


HEIC (High Efficiency Image Container) was introduced by Apple with the release of iOS 11 in September 2017. iOS 11 was the first operating system by Apple to adopt the HEIC format as the default image format for capturing and storing photos on iPhones and iPads.

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HEIC Pics Will Not Open

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