Can’t view or save certain Live Photos on iMessage

When receiving certain Live Photos on iMessage, I get the photo in the app, but when I hard press to preview or try to open the photo, a mostly blank screen comes up saying “Live Photo 3.9 MB”.

I am able to forward the message and copy and paste it to another chat, but I am not able to save the photo to my camera roll.

This does not happen with every photo and every contact in my phone. Very annoying. Any guidance would help. I’ve scoured Google and have found a handful of similar complaints but no reliable fix. Phone is fully updated.

Thanks