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All my videos disappeared from my iCloud

Dear community,


I hope so much somebody would be able to help me. All my videos before 25th of March (today is 17th of May) have disappeared while photos are still in place. Noone has deleted them from any on the devices. Nothing can be found in recently deleted folder. Where to address this issue? I can't find any e-mail address for the Support team.

We pay the plan for 2T storage for many years and we store all our family archive on iCloud - our kids first steps, competitions, holidays and many other important moments. Needless to say how sad I am.



Looking forward to find a solution.


[Re-Titled by Moderator]

iPad Pro, iPadOS 16

Posted on May 17, 2023 3:27 AM

Reply
Question marked as Top-ranking reply

Posted on May 17, 2023 5:03 AM

Read the complete article Get help with iCloud Photos - Apple Support

What happens when I go over my iCloud storage limit?

If you exceed your iCloud storage limit, photos and videos won't upload to iCloud and your library won’t stay up to date across your devices. To continue using iCloud Photos, upgrade your storage plan or reduce the amount of storage that you're using.


13 replies
Question marked as Top-ranking reply

May 17, 2023 5:03 AM in response to MaryKor

Read the complete article Get help with iCloud Photos - Apple Support

What happens when I go over my iCloud storage limit?

If you exceed your iCloud storage limit, photos and videos won't upload to iCloud and your library won’t stay up to date across your devices. To continue using iCloud Photos, upgrade your storage plan or reduce the amount of storage that you're using.


May 17, 2023 6:26 PM in response to MaryKor

"All my videos disappeared from my iCloud: [...]Looking forward to find a solution."

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Recovering Disappeared iCloud Items:



One unique solution...

Download All of iCloud:

If you wanted to, you could download all of iCloud, and then search what is in there. Perform my User Tip: Getting a Quick and Direct "iCloud Drive-to-External Hard Drive" Download - User Tip. You would then use the Search Bar in a Finder window to browse all of iCloud.

May 17, 2023 11:15 PM in response to MaryKor

"This looks interesting. Just a question - I can’t find the videos on my iCloud. If I download everything to an external drive, is that possible I download also things I don’t see?"

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Find Items Using the Download:

Of course --the items may be somewhere you just can't see in iCloud Drive of right off the bat, just as an unfamiliar folder name. Things pop up after performing the search. So, give it a show. You need to search it by file name or file type. So, if you don't know the name, then lots may pop up, and you have to go through them, using the photos app.

May 17, 2023 11:28 PM in response to MaryKor

"Oh, these were not on the iCloud Drive, but in the gallery - the standard one for Apple devices"

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Thank you for the followup reply.


Perform the Download Anyway:

Well, then my User Tip would not apply, if iCloud is not in use. But, download it all to an external hard drive, and see if anything you need pops up. Give it a shot, and report back if anything comes up.

All my videos disappeared from my iCloud

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