The case of the AirPods Pro 2 is not displayed on the phone, there is no charging sound of the case and it does not appear in the battery widget nor in find my. This is not the first time this has happened, the bug was fixed in a software update a month ago but it has returned. It doesn't matter which iPhone I connected it still had the bug and resetting the headphones didn't help. How do I fix the bug?
AirPods Pro (2nd generation)
Hi ELSharipov,
welcome to the Apple (user-to-user) Community.
Re: "bugs with my AirPods pro 2 case"
Resetting the headphones was a good method to try.
Wondering if you have updated the iPhone(s) to the latest iOS version, 16.4.1 (seems that contained bug-fixes) or 16.4.1(a)
That way the firmware on the AirPods could be automatically updated if needed.
If you have updated to the latest iOS version, you could try re-starting the iPhone, which can sometimes restore order: Restart your iPhone
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You might want to check that you are only connecting AirPods to one device at a time. (Eg may not be switching between multiple devices.)
See if turn off / turn on bluetooth helps
or
Switch your AirPods to another device – Apple Support
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Something in this article may help:
Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support
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How to: Find the serial number of your AirPods – Apple Support
Enter serial number to:
Check Your Service and Support Coverage - Apple Support
or
AirPods Repair & Service - Apple Support
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More support . info. if needed:
AirPods Support Website:
Find all the topics, resources, and contact options you need for your AirPods....
AirPods Support - Official Apple Support
All the best :-)
Check if you have the latest firmware update.
On the iPhone: Go to Settings > Bluetooth, then tap the Info button 
next to the name of your AirPods.
The article below lists the latest firmware versions:
Scroll down to the About section to find the firmware version for your AirPods.
About firmware updates for AirPods - Apple Support
If a firmware update is needed, try leaving the AirPods connected to power overnight with the iPhone close by.
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If you need to check just which AirPods you have,
so you know their latest firmware version:
Same issue is coming with my AirPods Pro 2nd generation.. I have bought this device on 30 July and case replacement was also done from Apple Store on 2nd August. Issue still continues No sound in charging case in any event “Enable Charging Case Sound “ is grayed out in AirPods settings not able to toggle. Battery percentage is battery widget.
can anybody help me in this
Wondering if you have worked through the suggestions given in the above reply on this issue ... eg: the device you use the AirPods with needs to have the most recent OS version so the firmware on the AirPods is kept up-to-date. (more details above).
As your charging case is a replacement, this article may be helpful:
Set up your replacement AirPods or charging case - Apple Support
Thanks the bug fixed itself
Great! Thank you for your reply, and for letting us know.
Cheers :-)
I have updated my iPhone with most recent OS version 16.6.
Hard reset of AirPods also done , iPhone also restarted…issue continues..
Please suggest in case I am still missing any thing
Tried all the steps given in article but no luck..tried with other iPhone as well …same issue….I guess this is bug and need to address and fix by Apple
😒
Thanks for the help…issue fixed itself :-)
Great! Thank you kindly for letting us know. Cheers :-)
bugs with my AirPods pro 2 case
