AirPods Pro Gen 2 silent on incoming calls iPhone XS Max

Ever since I bought AirPods Pro Gen 2 in Sept/Oct 2022, I have had huge problems receiving calls to my iPhone XS Max.


The problem is that on accepting the call, I can hear nothing through my AirPods Pro 2. Nor can the other party hear me speaking. The AirPods Pro 2 usually disconnect (either manually by me or automatically by the phone) and then reconnect again, and then the sound starts to come through. This all takes about 40 seconds.


I have done all the usual tricks, resetting, repairing, toggling automatic ear detection, etc. to no avail.


I have tested my AirPods Pro 2 with other iPhones, including 13, 13 mini, and 14 Pro, and they work perfectly. It just doesn't work with my phone.


I have done all the software updates to my iPhone XS Max. The problem still persists.


So this seems to be a compatibility problem between the iPhone XS/XS Max and the AirPods Pro 2. Does anyone know what the problem is? When will Apple fix this?


Here is a compilation of threads, just on here, I have found where people have had the exact same problem as me :(


Problem with airpods pro 2 and iphone xsm… - Apple Community


Problem with iPhone XS Max and airpods pr… - Apple Community


Issues with Airpods pro 2 and iPhone XS M… - Apple Community


Airpods Pro 2gen. VS Iphone XS(max) - … - Apple Community


Problem with iPhone XS Max and airpods pr… - Apple Community


Airpods Pro 2. Gen - Apple Community


Airpods Pro 2nd gen AND iPhone XS Max com… - Apple Community


AirPods pro 2 connection issue with iPhon… - Apple Community


Airpods 2 generation bugs with Iphone xs … - Apple Community


AirPods Pro 2 disconnect when answering a… - Apple Community


iPhone XS and AirPods Pro 2nd generation - Apple Community


Airpods Pro 2 Connectivity Issues During … - Apple Community













AirPods Pro (2nd generation)

Posted on May 10, 2023 05:55 AM

Reply

Similar questions

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AirPods Pro Gen 2 silent on incoming calls iPhone XS Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.