This feature worked twice in Nov 2022 but hasn't worked since, and I've been ordering from the same merchants that worked before. Both merchant that use (and still use) Shop. I've used Apple Pay with my Apple Card both times. I am no longer seeing any order information.
iOS 16.4.1(a) too.
Same issue here. The Orders section worked during November 2022 (for 7 different orders), then stopped. Problem has persisted through a new phone (now iPhone 15 Pro) and multiple software updates (now iOS 17).
I even set up my new iPhone from scratch ("Don't Transfer Anything"), but I have a feeling that something is corrupted in my iCloud files that power the Orders app.
Same issue here. The Orders section worked during November 2022 (for 7 different orders), then stopped. Problem has persisted through a new phone (now iPhone 15 Pro) and multiple software updates (now iOS 17).
I even set up my new iPhone from scratch ("Don't Transfer Anything"), but I have a feeling that something is corrupted in my iCloud files that power the Orders app.
I would like to politely ask you to stop replying to this thread as you clearly do not understand the issue and have provided no helpful solutions whatsoever.
Thank you and have a nice day.
My post clearly states iOS 16.4.1(a) and I am well aware of how the feature is supposed to work and all of the steps in the how-to guide have been followed. The issue is that it is not working. There is no real user intervention required or even available.
It's an iPhone 13 Pro Max with iOS 16.4.1(a) which is the most current available version. The device has been rebooted as well.
In case anyone is curious, iPhone 13 Pro Max with iOS 16.4.1(a) as I already mentioned. I've tried rebooting the device. Contacted the merchant (they're both using Shopify) and they report no changes on their end.
The exact same thing is happening to me . It worked in 2022 but has not worked at all start of 2023. I also have the iPhone 13 Pro Max and am on ios16.6 now. They keep telling me to make sure my software is up to date like I’m illiterate. Have you had any success with this yet? 🙏🏼😩
Careful Taco Bob…you’ll wake the bots 🤖
lol having the same issue and it’s never really worked for me. Any updates?
Please be sure you’ve updated your iPhone or iPad to thee latest version of iOS/iPad OS, 16.4.1 or higher.
Update iOS on iPhone - Apple Support
This support articles goes over the steps required to track a package in Apple Wallet.
Track orders and purchases in Apple Wallet - Apple Support
Wish I had something useful to contribute other than to add my name to the pile. The order tracking worked in Nov 2022 (like a couple others stated) and has never worked since. This has persisted over a new iPhone and all iOS updates since 11/22 - always stay up to date. There’s really no troubleshooting to do. It just hasn’t worked lol.
You’ve contacted the Apple Support Communities. This is a user to user public community and while sponsored by Apple, they aren’t here. If you need official Apple support, please call 1-800-MY-APPLE.
I’m having the same problem. I spoke to Apple reps about it but no one there seems to know what I’m talking about.
likewise. They just keep transferring me around. It's just incredibly annoying at this point, lol
Curious, do you have Advanced Protection on? I’m curious if that disabled the feature… I have same exact issue
Order Tracking in Wallet stopped working.
