Unauthorized access - Someone enabled Two-factor authentication for your Apple ID

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Level 1

4 points

Unauthorized access - Someone enabled Two-factor authentication for your Apple ID

I just received an email (Two-factor authentication enabled for your Apple ID) and thought it was just spam email but I got suspicious and checked. And someone got into my account and now I can't log in to my account because the security questions are unknown. I have reset my password and turned off the Two-factor authentication using the email I received:

If you did not enable two-factor authentication and believe that an unauthorized person has access to your account, you can return to your previous security settings and regain control of your account.

But now I can't access the account because I can't reset the questions:

Cannot Reset Security Questions

We don’t have sufficient information to reset your security questions.

What should I do?

or giving up is my only option now lol

Posted on Apr 30, 2023 12:45 PM

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Answer 1

Limnos

Level 10

423,923 points

Apr 30, 2023 01:40 PM in response to bmuzammil

If you get a message about not having 'sufficient information', you will not be able to reset your security questions.* Realize that several years ago Apple transitioned to using to two factor authentication instead of security questions and has been encouraging users to switch to the newer security system. Your next recourse will be try to change to two factor authentication as outlined in this article --> Two-factor authentication for Apple ID - Apple Support Follow the instructions in the section "Turn on two-factor authentication for your Apple ID"

If you wish to speak with Apple about this, contact with Apple ID account security using the information in this document --> Contact Apple for help with Apple ID account security - Apple Support

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*Dec. 2022 post by Apple Community Specialist K_Faith in the thread I’ve tried resetting my security question… - Apple Community

"If you’ve forgotten your security questions, there isn’t a way for Apple to reset them for you, or another way to access your account. You would need to create a new Apple ID, which also means you won’t have access to previous purchases or data stored in iCloud."

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Unauthorized access - Someone enabled Two-factor authentication for your Apple ID

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