touch id

Dukeness wrote:

Touch ID is not working and has disappeared from my Settings menu so I can't add a new fingerprint. MacOS is up to date and all apps are up to date. I have run Disk Utility and Cocktail then restarted my MacOS. Additionally I restarted in Safe Mode but Touch ID is still not in System Settings. Is the next step to reinstall the MacOS and if so, can you direct me to the link?

MacBook Pro 15″, macOS 13.3

On an Intel Mac—try both resetting the SMC Reset the SMC of your Mac - Apple Support and resetting NVRAM/PRAM Reset NVRAM on your Mac - Apple Support

Dukeness wrote:

Thanks so much for your prompt answer! Unfortunately completing both the suggested actions did not restore Touch ID to my system settings. Any further thoughts?

Typically it indicates a hardware issue...

You can run the user Diagnostic...not as definitive as Apple's own AST2 (Apple Service Toolkit) back bench diagnostic, but may kick out an error code.

Use Apple Diagnostics to test your Mac

Use Apple Diagnostics to test your Mac - Apple Support

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple

Outside the USA

Contact Apple for support and service - Apple Support

Confirm this is on a MacBook Pro and not a desktop Mac with Apple TouchID keyboard?

I have no idea if reinstalling will reactivate it.

How to reinstall macOS - Apple Support

Same, I use an iPhone SE (3rd Gen), and google says my phone supports it, but “Touch ID and Passcode” is not on my phone. WHAT IS WRONNGGG?!?