How can I restore my iPhone from the back-up? It keeps saying "iTunes could not restore your back-up because the password is incorrect." But I tried my current iPhone password, the previous one, and the Apple ID password, and none worked.

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Level 1

4 points

How can I restore my iPhone from the back-up? It keeps saying "iTunes could not restore your back-up because the password is incorrect." But I tried my current iPhone password, the previous one, and the Apple ID password, and none worked.

iPhone 8 Plus

Posted on Apr 24, 2023 5:22 PM

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Answer 1

kb1951

Level 10

125,921 points

Apr 24, 2023 5:27 PM in response to rieger82

If you are trying to restore an encrypted backup, you need the password that you used to create that backup. That password may be different from the iPhone passcode and your Apple ID password.

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How can I restore my iPhone from the back-up? It keeps saying "iTunes could not restore your back-up because the password is incorrect." But I tried my current iPhone password, the previous one, and the Apple ID password, and none worked.

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