My machine is not recognizing 2 external drives maybe started after install of Ventura 13.3.1

Have had both drives for some time and were working fine (WD Elements 8TB and Seagate Backup Plus 6TB) . They both had access via NTFS and are connected via USB. Both show up under the Disk Utility, but won't mount. I have a third drive (Sandisk 1TB SSD) connected via thunderbolt that is not affected. I tried rebooting drives, and Mac, as well as plugging each drive directly into the Mac instead of through hub with no success. Also checked the finder settings to ensure that External Disks is checked. Since they are both behaving the same, I think it must be something with the settings or the OS update. I don't access the drives every day, so I am not exactly sure when it came up, just noticed a couple of days ago which coincides roughly with when I ran the OS update. 

Posted on Apr 17, 2023 07:43 AM

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Posted on Apr 17, 2023 07:36 PM

Apple macOS has only ever been able to read NTFS drives. In order to write to NTFS drives you need a 3rd party tool such as Paragon NTFS. There is a known problem with Paragon NTFS needing to be upgraded to work with Ventura and one of the symptoms is being unable to mount NTFS drives. So you'll need to completely remove Paragon NTFS and download the newest version and install it. That should fix it.


The only reason you need Paragon NTFS is if the drives are shared with Windows. Otherwise you should not be using the NTFS file system. Some people may have drives already formatted with NTFS and didn't know they could erase and format them with Disk Utility to be natively supported on macOS with HFS+ or APFS file systems.

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Question marked as Top-ranking reply

Apr 17, 2023 07:36 PM in response to randallwade73

Apple macOS has only ever been able to read NTFS drives. In order to write to NTFS drives you need a 3rd party tool such as Paragon NTFS. There is a known problem with Paragon NTFS needing to be upgraded to work with Ventura and one of the symptoms is being unable to mount NTFS drives. So you'll need to completely remove Paragon NTFS and download the newest version and install it. That should fix it.


The only reason you need Paragon NTFS is if the drives are shared with Windows. Otherwise you should not be using the NTFS file system. Some people may have drives already formatted with NTFS and didn't know they could erase and format them with Disk Utility to be natively supported on macOS with HFS+ or APFS file systems.

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My machine is not recognizing 2 external drives maybe started after install of Ventura 13.3.1

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