Episode 2 of season 2 of Yellowjackets is missing from the Apple TV. I subscribed to Showtime through Apple TV and when I click on that episode it redirects me to Prime Video and doesn’t play on Apple TV. All other episodes are playing fine, including the previous one and the next one.
SHIELDAndroidTV,
Try selecting the wanted/intended content provider from the How to Watch section below the description.
In the US, it should show these providers: Prime Video (Showtime channel), Hulu (Showtime add-on), Showtime Anytime (TV provider channel), Paramount+ (standalone subscription), Showtime (standalone subscription).
If the issue persists for just this episode, then contact the Apple Media Services staff for assistance.
This is happening for me too. I can see the other services, however I subscribed via my AppleTV app and cannot access it on any of the other services. Crazy thins is, it was there last night and I waited for today to watch it and it was gone.
I'm having the exact same issue. Can't see the episode on my AppleTV app on Samsung SmartTV, can see the episode on my AppleTV app on my phone and computer, but cannot watch the episode.
I called the Apple Support line that another commenter linked to and was transferred around a few times. The third person I was transferred to was "Technical Assistance" and had me screen share my phone, where I could show her the difference of the issue in the phone app and the SmartTV app. (Side note: Very interesting/creepy how they can see your phone, including your camera, with permission of course).
She saw the issue via my camera and AppleTV app, put me on hold, then said she had to transfer me to the media services team (my 4th transfer). Then that person said they can only check billing and subscriptions. She said there can potentially be an update happening that can take a few days for it to come back. She checked to see if there were any updates on Apple's part, because she felt bad that the person who had more power to help me transferred me to her. She put me on hold (by this time I'd been on the call, bounced around between agents for 30 minutes).
She asked me if my AppleTV apps were updated, and then said they usually update themselves. I logged out and back in a couple of times and the issue was still there. We double-checked my version (13.3.1) and confirmed it is the latest one.
She said the company (Showtime?) may have pulled the episode, but they (Apple Support) wouldn't know because Apple doesn't own the content. Suggested to keep an eye out to see if there is news on other forums about the episode itself.
So that was 40 minutes of my Saturday afternoon. You're welcome, all! :-P
UPDATE: I just signed up for a free week of Showtime directly on the Showtime website and I *CAN* watch Season 2 Episode 2 there. So this must be an AppleTV issue after all?
Replying here to tell anyone else with this issue NOT to contact Apple about this. Read my post below. I spent 40 minutes with Apple Support and don't want you to waste your time being transferred around to get a non-resolving answer like I did.
UPDATE: I just signed up for a free week of Showtime directly on the Showtime website and I *CAN* watch Episode 2 there. So this must be an AppleTV issue after all?
I had contacted them as well, after 30 minutes (but not transferred), they were setting up a call back with a senior tech advisor. Definteily seems to be a Showtime issue and not an AppleTV issue. However, last night around 9pm ET the episode reappeared! Whatever the access issue was, it seems ot be resolved now for me.
June 17, 2023: watched around 15 minutes of episode 2 then received a message that the episode was not purchased and it disappeared from my Apple TV lineup. I've watched all of S1 and episodes 1 and 3 of S2 with no problems. From what I see in these postings is Apple does not fix the issue and its probably better subscribing through another provider like Prime. I've had a similar issue trying to stream "From" through MGM+ also through Apple TV. The error I was getting with that series was "This content is not authorized in your region or country." Um, I'm in the US and the series was streaming fine then that happened. Apple needs to fix their add on services so they actually work through AppleTV.
This is happening for me too, but it doesn’t even redirect me to Prime. There’s just no episode 2 on the app at all.
Episode of Yellowjackets is missing
