pictures and videos not loading from text messages

sometimes (not always) when I receive a picture or video in a text message, it comes over as a file and will not load. Eventually it does, but after a while of waiting. videos come over as IMG_???.mov with a picture of a ?

iPhone 13 Pro Max, iOS 16

Posted on Apr 6, 2023 07:14 AM

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SravanKrA

Community+ 2025

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Posted on Apr 6, 2023 08:49 AM

Restart the device. That's it.
Still not solved --> Force restart iPhone - Apple Support

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Top-ranking reply

SravanKrA

Community+ 2025

Level 10

429,760 points

Apr 6, 2023 08:49 AM in response to Mcnattm

Restart the device. That's it.
Still not solved --> Force restart iPhone - Apple Support

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pictures and videos not loading from text messages

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