Cannot open attachments or photos in text
Seems that since the last update I cannot open any document that is sent by text or open any photo that is sent. I also get message failed if I try to send a photo to someone by text.
iPhone 12, iOS 16
Question marked as
User profile for user:
bailier
User level:
Community Specialist
Hello cannotopenmessages,
It sounds like you're having trouble opening media and documents sent by text. We're happy to help. Are the messages iMessage or SMS?: What is the difference between iMessage and SMS/MMS? - Apple Support
If they are SMS messages, you'll want to reach out to your carrier to make sure you're able to send and receive MMS messages. If they're iMessages, try the steps in this article: If you can't send or receive messages on your iPhone or iPad - Apple Support
We hope that helps.
Take care.