iMesage/Text issue

Question

Level 1

7 points

iMesage/Text issue

When I send a individual message from my iPhone (14 Promax) to my daughter's iPhone (13) it shows up on her phone and is also sent to another phone number (she knows the person but it is not a contact in her phone or my phone). Looks like a group text but I am sending just to her #.

When my daughter replies it goes to the other number and not to me. She said this started happening last year after an update.

We used a different app to communicate but that app no longer supports SMS so that is why i am trying to get this to work.

We both have signed out of our accounts on iPhones and iPad. We both have indivual Apple ID's are not sharing our Apple Id's with the other person.

She had an iPhone SE 2020 before switching to 13 but it was happening on SE before the switch.

I switched for a brief time to an android phone, still had iPad, and I am now back on 14.

Trying to figure out if is something with my iPhone, her iPhone or carrier.

Any help would be appreciated.

iPhone 14 Pro Max, iOS 16

Posted on Mar 24, 2023 02:27 PM

Reply

Answer 1

faith185

Community Specialist

Mar 26, 2023 08:08 AM in response to no_clouds

Hi no_clouds,

Thanks for posting in Apple Support Communities. This sounds like one of two possibilities. First, one of you may have accidentally added this number to your contact card for each other. Use these steps from Edit contacts on iPhone - Apple Support to check your daughter's contact information on your iPhone and have your daughter do the same for your contact card.

In the Contacts app , assign a photo to a contact, add a pronunciation, change a label, add a birthday, and more to your contacts.

1. Tap a contact, then tap Edit.

2. Enter or update their contact information.

3. When you’re finished, tap Done.

Second, one or both of you might have a previous group message between you and this number in your conversations. Check your conversation history and have your daughter do the same, removing any group conversation that has the number. You can also delete the conversation history between you and your daughter on both devices and then start a new conversation to see if the same occurs.

All the best.

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Answer 2

no_clouds Author

Level 1

7 points

Mar 26, 2023 12:20 PM in response to faith185

First thanks for the reply.

Both of us do not have each other listed as a contact or the other phone # as a contact, deleted due to other troubleshooting by Apple and phone carrier. Apple points at carrier and carrier points at Apple.

Both do not have other number as contact and both do not have any conversations with the other number on phones.

Thanks for the suggestions.

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Answer 3

ryane77

Community Specialist

Mar 26, 2023 01:00 PM in response to no_clouds

Hi no_clouds,

Thank you for following up with us. Since you've covered those steps and it sounds like you've worked with both Apple and your wireless carrier, as a next step, we recommend getting back in contact with Apple to look into this further: Apple Support

Take care.

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iMesage/Text issue

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