My child's apple watch location is not updating

I have an apple watch 8 for my daughter that is set up under my family. Whenever I go in to Find My it does not show her current location, but instead her location from the day prior, generally about 24-30 hours prior. The watch has its own cellular line on my AT&T plan, and I just recently unpaired and re-paired with my phone, removing the esim in the process and had to get that reassigned by the carrier. Everything else works for her in terms of messaging, weather using current location, calls, etc.


I've gone in to my family settings to ensure her location is being shared with me always, and I've turned on sharing my location with my family as well. I can't find any other settings that could possibly cause this, but it's frustrating as the whole point of the watch for us is to be able to see where she is.

Apple Watch Series 8

Posted on Mar 23, 2023 08:16 PM

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Question marked as Top-ranking reply

Posted on Mar 25, 2023 11:19 AM

Hi CT_pilot,


Thanks for connecting with us here in Apple Support Communities. You've done some great troubleshooting so far. Have you also verified that her Apple Watch is running the latest watchOS. Updating the software may help to address the issue you're having here. See: Update your Apple Watch - Apple Support


If the Apple Watch is updated, then please reach out to Apple directly for further assistance here: Get Support


Cheers.

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Question marked as Top-ranking reply

Mar 25, 2023 11:19 AM in response to CT_pilot

Hi CT_pilot,


Thanks for connecting with us here in Apple Support Communities. You've done some great troubleshooting so far. Have you also verified that her Apple Watch is running the latest watchOS. Updating the software may help to address the issue you're having here. See: Update your Apple Watch - Apple Support


If the Apple Watch is updated, then please reach out to Apple directly for further assistance here: Get Support


Cheers.

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My child's apple watch location is not updating

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