Intune Company Portal unable to confirm device settings during enrollment

Question

Level 1

6 points

Intune Company Portal unable to confirm device settings during enrollment

Hi everyone,

I recently received a report from users in my company that having issues enrolling their iPhones to Intune. All of the users are stuck at the confirming device settings which keep on failing every time. We already tried to reinstall the Company Portal app and re-enroll but still no success. The user's device is already on the latest IOS version with the up-to-date Company Portal app. Does anyone also face a similar issue?

iPhone 12 Pro

Posted on Mar 21, 2023 01:21 AM

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Answer 1

yusranazimi Author

Level 1

6 points

Mar 23, 2023 09:10 AM in response to celliott147

Hi,

Device failed on the last step of the enrollment which error stated that 'unable to confirm device settings'. Retry many times still unable to complete. User actually had the device enrolled to Intune previously but suddenly loss the access. This is for BYOD. All users affected with this issue had their devices enrolled to Intune previously.

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Answer 2

yusranazimi Author

Level 1

6 points

Mar 22, 2023 05:33 PM in response to justinb2603

Hi @justinb2603,

Thank you for your response but actually, I already raise a case with Microsoft Premier support and they mentioned no issue with Intune/Company Portal app. They suggested to check with Apple.

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Answer 3

Mar 22, 2023 09:51 AM in response to yusranazimi

Hello yusranazimi,

Thanks for choosing the Apple Support Communities. It sounds like you are experiencing issues with Microsoft Intune. For this, we suggest reaching out to their support channel below.

Get support in the Microsoft Intune admin center

We hope this helps.

Cheers!

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Answer 4

celliott147

Level 6

12,480 points

Mar 23, 2023 08:51 AM in response to yusranazimi

What screen are you seeing the issue on? Are these devices being set up for the first time, or are they existing devices? Is this for BYOD or for org owned devices?

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Answer 5

celliott147

Level 6

12,480 points

Mar 24, 2023 07:34 AM in response to yusranazimi

For BYOD, you'll want to reach out to Microsoft support for further assistance. BYOD relies very little on infrastructure on Apple's end.

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Intune Company Portal unable to confirm device settings during enrollment

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