Microphone with x on it

Salutations Jenniferberger, 

An iPhone does have multiple microphones, so we’re going to ask you to work through some troubleshooting to determine where the issue is. Basically, we want to determine is if the microphone is unusable in all apps/functions. 

If the microphones on your iPhone aren't working

If people can't hear you on phone or FaceTime calls

1. Open the Voice Memos app. 

2. Tap the Record button, speak at the bottom of your phone, then stop the recording. 

3. When you play back the memo, you should hear your voice clearly.

If people can't hear you when you're using speakerphone

1. Open the Camera app.

2. Record a video while speaking at the top of your iPhone.

3. Tap the camera chooser to switch to the other camera. Then record another video while speaking at the top of your iPhone.

4. When you play back the videos, you should hear your voice clearly.

If the microphone doesn't work in a specific app

1. Go to Settings > Privacy > Microphone.

2. Make sure that the app is enabled.

3. If the app has permission to access your microphone, or if it isn't listed, contact the app developer.

Thanks.