Software Updates using a lot of Mobile Data

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Software Updates using a lot of Mobile Data

Recently my iPhone XR has been using a lot of data when i checked under my data usage, it shows System Services (Software Updates in particular) that is using a chunk of it. It could go up to 1 GB per day on System Services alone. I have tried to turn off the settings for automatic updates under General > Software Update > Automatic Updates, but it did not help. I also turned off iCloud drive syncing but it didn't help too.

please help

iPhone XS, iOS 16

Posted on Mar 15, 2023 12:53 AM

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Answer 1

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MikeHomes Author

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Mar 15, 2023 01:06 AM in response to SravanKrA

I’m not sure if you understand what I’m asking help for but this is the problem.

I’ve never had this “software update” data problem because I usually use wifi. Auto updates are off and everything but software update is using my data. Today only it has used 1.8GB

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Answer 2

MikeHomes Author

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Mar 15, 2023 01:08 AM in response to SravanKrA

How do I stop this “software update” when I didn’t even choose to update or choose to use mobile data ??

and yes it’s for the day, I bought the data today. I’m one using the phone too.

is it possible to be transferred to a live agent via chat or email ??

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Answer 3

Mar 15, 2023 12:58 AM in response to MikeHomes

If you're using an Exchange ActiveSync account, it may continue to use mobile data even if you've turned it off for Mail and Calendar. To see the mobile data usage of your Exchange ActiveSync account, go to Settings > Mobile Data > System Services.

How sure are you that the 82,39MB of mobile data usage was after the mobile data was disabled by you on your device? Maybe the data consumption got refreshed by iPhone. What you see on iPhone mobile data usage is only indicative and for reference. What your Carrier charges you may not match with this data always.

Contact your service provider to get the most accurate mobile data usage from a current period.

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Answer 4

Mar 15, 2023 12:59 AM in response to MikeHomes

Is this your corporate iPhone? Then please contact the system administrator of your corporate
If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
2. Or please contact the system administrator of the organisation who provided the profile to you

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Answer 5

Mar 15, 2023 01:04 AM in response to MikeHomes

I don't think the data shown is for the day. It is for the period. Ask your Carrier for the period-wise data usage.

Settings > Mobile Data [Do you see Current Period?? ]

Scroll down to the bottom to what this current period is.

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Software Updates using a lot of Mobile Data

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