My phone has been cloned what can I do ? This is my 4th iPhone I can’t keep changing phones

MarniLee Said:

"I don’t know how to stop the cloning I’ve changed my password several times anyone have any ideas?"

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Contact Apple Support:

If this is a consistent issue, then contact Apple Support. Cloning should not be occurring. Each iPhone has its own SIM card, which is configured by your Carrier. Also, contact Apple Support, letting them know what is occurring here. It may be a glitch in their device database.

Apple Contact Us Information:

• Contact Us - Choose Locations
• Proceed from there as Necessary.
• NOTE: iTunes purchases are only playable in the country in which they were purchased --- so that may be the issue, if you purchased there somewhere other than where you are located.

Dranklin Said:

“I have the same issue. Talked to Apple Support today and the lady agreed my phone is ‘cloned’ or ‘mirrored’ based on what is happening, but said there is nothing she can do.[…]”

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They can be —but they shouldn't be on their own, which seems to be the case here.

MarniLee Said:

"I don’t know how to stop the cloning I’ve changed my password several times anyone have any ideas?: I found the cloning app on my roommates phone“

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So, what’s the app? Providing that may help many for certain.

Was you iPhone Jailbroken? If not, it can't be cloned.

MarniLee Said:

"Clone iPhone is all I could see. He actually can control anything I use with Bluetooth"

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Troubleshooting a "Hacked" Device:

Just like anyone, your best options are to secure your account (open and use a new eMail address for your Apple ID), and add everything back manually. As for your current phone, set it up anew, as if you were to sell it.

In Depth...

Three Things Here:

A. Modify your Credentials:

Having so much suspicion, consider modifying your credentials, ASAP, starting with a new password.

• Modify: your login credentials (using both a New eMail and a New Password) for Apple and each and all sites
• Associate: a different method of payment to your account
• Enable: Two-Factor Authentication for Apple ID PayPal and for all other accounts that have such an applicable option

B. Verify Your Devices:

Verify that your the devices logged in to your account or officially yours, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support

and...

C. Set this Up Anew:

If you are so concerned, then reset your iPhone, as if you were to sell it. Perform as interacted here, including the backup: What to do Before you Sell, Give Away, or Trade in your iPhone, iPad, or iPod touch - Apple Support

Dranklin wrote:

I find it quite funny that they do not put any effort into providing support for this issue. She told me it wasn’t their problem and there was nothing they could do… absolute trash service.

Apple try very hard to protect people from themselves but if a device is placed in someone else's hands while unlocked or its credentials are not safeguarded then there is nothing they can do.

Turn off Bluetooth and remove your roommate from your life.

What indication do you have that the phone has been cloned? And that it was your roommate?

I have the same issue. Talked to Apple Support today and the lady agreed my phone is “cloned” or “mirrored” based on what is happening, but said there is nothing she can do.

[Edited by Moderator]

I find it quite funny that they do not put any effort into providing support for this issue. She told me it wasn’t their problem and there was nothing they could do… absolute trash service.