Iphone 14 Pro has black screen

Since upgrading to iOS 16.3.1, my screen periodically goes black and i have to do a hard restart on it. Please don't say to continue doing this. You need to address the problem. Do I need to file a claim for this new device that I recently purchased from Apple and ask to have it replaced? I would bet this is not a hardware issue and more of a software issue.

iPhone 14 Pro

Posted on Mar 4, 2023 8:47 AM

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1 reply

Katana-San

Level 9

78,781 points

Mar 4, 2023 8:52 AM in response to lwinning

Hello ~ Obviously you have worked through here…

If your iPhone won't turn on or is frozen - Apple Support

I would have it checked out and go from there…

Genius Bar Reservation and Apple Support Options - Apple

iPhone Repair & Service - Apple Support

Inconvenience…yes but I would have it checked out anyway.

~Katana-San~

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Iphone 14 Pro has black screen

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