safari won't open a favourites link

Hi bleaver176,

Thank you for using the Apple Support Communities! To help isolate the issue, what happens when she tyros to open the site? For example, if it's not syncing the steps below may help:

If your iCloud or Safari bookmarks aren’t syncing

iPhone, iPad, iPod touch

After each step, check to see if the issue still exists.

Turn on Bookmarks and update your device

Tap Settings > [your name] > iCloud and make sure that Safari is turned on.

Install the latest software updates for your device, then make sure that it meets the iCloud system requirements.

Check your Internet connection

1. Open Safari and go to www.apple.com. If you can't connect to the Internet, your iCloud Bookmarks and Reading List* won't update in the Safari app. Get help with your Internet connection.

2. Open a secure website from your iOS device to see if you can access ports 80 and 443. Safari requires access to port 443 to push updates between iCloud and your devices.

* Reading List is only supported on iOS and macOS devices.

Check your account details

Make sure you're signed in with the same Apple ID that you're using on your other supported devices. Tap Settings > [your name].

Restart Safari

Close and restart the Safari app on your iOS device. If you're not sure know how to close Safari, follow these steps.

Turn off iCloud Bookmarks and turn it back on

1. Tap Settings > [your name] > iCloud.

2. Turn off Safari. 

3. You can choose Delete from My [device] if your data exists on one or more of your computers. Otherwise, choose Keep on My [device].

4. Wait a few minutes, then turn on Safari again.

Restart your device

Restart your device. If you're not sure how to do this, follow these steps.

iPhone 

iPad 

iPod touch

Thank you.