Prime re-direct

Why is Apple TV re-directing programming to prime video? Go to Apple TV… look at Mid Summer Murders and see a blue logo of Prime video inserted in graphic… then it takes you to a completely different streaming service and now program has commercials as the Apple TV version did not. This change happened 3 days ago. WHY???

iPad 2, iOS 9

Posted on Mar 2, 2023 04:42 AM

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Question marked as Top-ranking reply

Posted on Mar 2, 2023 08:03 AM

Unfortunately, it can happen that the Apple TV app shifts the setting for the preferred content provider for shows that are available from multiple content providers. Reasons include availability changes for which content providers, differences in episode numbering, differences in availability date/​time between the content providers (mainly for new episodes; one cp might be faster than another).

  1. When you see this happening, go to the Details page for the show or episode, scroll down to How to Watch, and set the wanted content provider there.
  2. If the issue persists, then remove the show entry from Up Next, and start watching your episode from the intended content provider (e.g. from the Library for tv/​iTunes Store content). The Apple TV app should then automatically add it to Up Next again, with the correct content provider linking.
1 reply
Question marked as Top-ranking reply

Mar 2, 2023 08:03 AM in response to Peter Thomason1

Unfortunately, it can happen that the Apple TV app shifts the setting for the preferred content provider for shows that are available from multiple content providers. Reasons include availability changes for which content providers, differences in episode numbering, differences in availability date/​time between the content providers (mainly for new episodes; one cp might be faster than another).

  1. When you see this happening, go to the Details page for the show or episode, scroll down to How to Watch, and set the wanted content provider there.
  2. If the issue persists, then remove the show entry from Up Next, and start watching your episode from the intended content provider (e.g. from the Library for tv/​iTunes Store content). The Apple TV app should then automatically add it to Up Next again, with the correct content provider linking.

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Prime re-direct

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