Contacts keeps forgetting what is home and what is work.

I am using Siri for reminders based on my location. Recently contacts keeps forgetting the labels I have set. For my own contact card and everyone else.


private address, work address and custom labels (like parents or school) are all gone. I set mine back and they stay for 1-2 weeks, after that they are gone again.


Please help, this is getting annoying.


My contacts are stored in the iCloud, there are older macOS devices in my system.

iPhone 11

Posted on Feb 26, 2023 11:11 AM

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Feb 28, 2023 12:13 PM in response to Sk1nk

Hello Sk1nk,


Thank you for posting in Apple Support Communities.


Is this happening with all contacts or just certain ones? 


Also, are any of your contacts saved to another mail service? If you’re unsure, let’s go to www.icloud.com


Log in with your information and then view the contacts. Are all contacts showing here or just some of them?


If all contacts are listed here as expected, you will want to reach out to Apple Support here: Contact - Official Apple Support


If they are not all listed here, you will want to view the other email accounts on your device and see which one the other contacts are saved under. 


Kindest regards. 


Mar 16, 2023 3:13 AM in response to Sk1nk

Hi!


Did you get this solved?


I have the same problem. I have tried to relabel for example my personal contact card with proper 'Home' and 'Work' labels to be able to use Maps with Siri. Did same categorization with phone numbers, emails.. and independent if I do this exercise with Mac (latest version), iOS (latest version), iCloud.com .. the result is everything is synced just fine and labels are updated everywhere. However, after a day or two, something somewhere resets everything to generic labels meaning 'phone' for phone numbers, 'address' for all the addresses, 'email' for all the email addresses. Even more weird, when this reset happens it looks like Mac / iPhone / iCloud.com at this point get different version of truth and depending the device some use generic labels, some random labels, some what not.


What gives?!?!


Br,

Petri


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Contacts keeps forgetting what is home and what is work.

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