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My partner's iPhone froze while updating and he had to restore factory settings but he can't remember his appleid password. He has done everything and gets a message from Apple saying he will be sent a recovery code at a specific time but it never arrives.
From: How to use account recovery when you can’t reset your Apple ID password - Apple Support )
"Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity."
Try the things in this article If you didn't receive your verification or reset email - Apple Support
If they do not work then contact Apple for help with Apple ID account security --> Contact Apple for help with Apple ID account security - Apple Support
"This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."
From: How to use account recovery when you can’t reset your Apple ID password - Apple Support )
"Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity."
Try the things in this article If you didn't receive your verification or reset email - Apple Support
If they do not work then contact Apple for help with Apple ID account security --> Contact Apple for help with Apple ID account security - Apple Support
"This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."
Locked appleid
