Video quality drops when moving mouse!

Hello, everyone. I have an issue with my MacAir. When moving my mouse, for example in Safari on YouTube the video drops to 360p or so even if 1080p is enabled. It happens only if I move my mouse, when I stop, after 2-3 seconds the quality is good again. I tried YouTube in another browser and it works excellent there


BUT


I am also using Telegram and encountering the same issue with GIFs there! I just don't understand why. Is there a problem with Video Codecs or Graphic Chip itself?

MacBook Air 13″, macOS 13.2

Posted on Feb 19, 2023 05:55 AM

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Feb 20, 2023 04:24 PM in response to Illuwn

Hello Illuwn,


Let's use the applicable set of steps below to boot your MacBook Air into safe mode to see if that persists from there:


How to use safe mode
Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:

Apple silicon
1. Shut down your Mac.
2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.
3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”
4. Log in to your Mac. You might be asked to log in again.

Intel processor
1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2. Release the key when you see the login window, then log in to your Mac. 
3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.


You can also find those steps in this resource: How to use safe mode on your Mac - Apple Support


It can take a few extra minutes to boot into safe mode. Your screen may flash or flicker while in safe mode. Those behaviors are expected. Testing in safe mode runs a check on your disk, removes some cached files, and can help isolate conflicts with startup items. Once you've tested that behavior in safe mode, you can restart to leave safe mode.


Should that still persist, do you experience the same behavior with video content from other websites, such as the iTunes Movie Trailers website? iTunes Movie Trailers


If you have one available, do you experience the same behavior when using an external mouse?


Let us know, and we'll keep moving forward based on your results.

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Video quality drops when moving mouse!

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