رحاء حل مشكل مقيد للمالك

لو سمحتم موبيلي 8 الأميل و الباسورد. ام أنشائهم من متاجر البائع للموبيل

و لكن الأميل و الباسورد غير متاح ب النسبة ليا و أنتم أصدرتم تحديث جديد قفل الموبيل ب رجاء حل المشكلة و لا املك فاتورة شراء لانهم يبيعوا الموبيل ب دون فاتورة يا فندم و دي الأميل بتاع الهاتف


رجاء حل المشكلة

الهاتف عليه ارقام دكاترة و أنا مريضة و بتابع معاهم من خلال الهاتف


[Email Edited by Moderator]


iPad

Posted on Feb 18, 2023 09:30 AM

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1 reply

Feb 18, 2023 10:26 AM in response to Manalmohamed

Have you bought 2nd hand iPhone?

You must contact the seller / the store (hopefully it is the previous owner), otherwise you have been scammed.

Each Apple device is linked/associated with an Apple ID of the person who did the setup.

Activation Lock prevents anyone who is not the owner from using this iPhone.

To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.

So you have to contact the previous owner.

 

The previous owner has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support

 

Then the previous owner has to remove the iPhone from his account, see this Apple article:

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to find where you're signed in - Apple Support

 

Then you can sign in with your own Apple ID.

 

See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

How to remove Activation Lock

How to remove Activation Lock – Apple Support (UK)


Read this before you buy a newer iPhone.

 

and I do not have a purchase invoice because they sell the mobile without an invoice.

Ask the store for an invoice. 

You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

 

Ask your money back if possible.

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رحاء حل مشكل مقيد للمالك

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