Your account has been disabled in the App Store and iTunes.

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Level 1

12 points

Your account has been disabled in the App Store and iTunes.

I tried to install an application on my MacBook suddenly it showed me that "Your account has been disabled in the App Store and iTunes." I wonder why this happening, I tried to find a solution there is no proper solution until talk to support but I can't able to talk to the support because can't install the Support application on my iPhone as well.

What should I do in this case and how to contact apple customer care to resolve this issue? To be noted that I have changed my password.

Looking forward to hearing from the community.

Thanks

MacBook Pro 13″

Posted on Feb 17, 2023 11:16 AM

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Answer 1

Top-ranking reply

Limnos

Level 10

418,033 points

Feb 17, 2023 11:17 AM in response to Rudra0x01

Hello,

You must contact Apple for help when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a chat link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 (sorry, the forum software is currently not automatically shortening this URL to a titled link for me)

__

Based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support

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Answer 2

Rudra0x01 Author

Level 1

12 points

Feb 17, 2023 11:28 AM in response to Limnos

Thank you for replying back, The URL you provided redirects me to https://getsupport.apple.com/solutions and there is an option for Get Started

when I am log-in myself it takes me to https://appleid.apple.com/account/manage and there only I can change my info like password, name, etc.

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Answer 3

Limnos

Level 10

418,033 points

Feb 17, 2023 12:35 PM in response to Rudra0x01

Odd. When I click on the link I provided it takes me to a window with the title of the error message and then a button to request a chat session about the message.

Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support

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Your account has been disabled in the App Store and iTunes.

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