Hi there I wanted to inquire about my account who’s been disabled and I don’t know how to fix it

My account has recently been suspended because I believe my payment wasn’t successful but that is because the card on file had been frauded so I had to enter another card which I did but it’s still not working. I can’t access my music or download apps etc.

how can I fix this?

iPhone 13 Pro Max

Posted on Feb 14, 2023 12:44 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 14, 2023 12:46 PM

This is primarily a user-to-user support forum; other Apple users like you. You will need to contact Apple Support. The following Apple Support article includes a link that you can use to contact Apple Support: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support



2 replies

Feb 14, 2023 12:47 PM in response to taline65

● If the message says "your account has been 'disabled in the App Store and iTunes Store" or "locked" then you must contact Apple; you cannot resolve this yourself. Apple provides a link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


● If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: If you forgot your Apple ID password - Apple Support

If you are unsuccessful you may need to request account recovery as outlined in this document How to use account recovery when you can’t reset your Apple ID password - Apple Support , or additional assistance from Apple Security: Contact Apple for help with Apple ID account security - Apple Support


If it's another reason contact Apple --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hi there I wanted to inquire about my account who’s been disabled and I don’t know how to fix it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.