cannot get sound for incoming text

Hello birdygolf,

Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with notifications on your iPhone. Try the steps here to make sure your settings are correct: Use notifications on your iPhone or iPad - Apple Support

"Change alert styles

1. Go to Settings and tap Notifications.
2. Select an app under Notification Style. 
3. Under Alerts, choose the alert style that you want. If you turn on Allow Notifications, choose when you want the notifications delivered—immediately or in the scheduled notification summary.

With iOS 15 and iPadOS 15 or later, you can turn on Critical Alerts for supported apps so notifications come through even if your iPhone is muted or you have a Focus set up."

Make sure the affected app(s) supports notifications. Go to Settings > Notifications, select the app, and make sure that Allow Notifications is on.

If notifications are turned on for an app but alerts aren’t received, Banners might not be selected. Go to Settings > Notifications, select the app, then select Banners.

Make sure the affected notifications are not set to “Deliver Quietly”.

Make sure the device is not muted.

Make sure you're signed into your Apple ID.

Verify the iPhone is reporting correct date and time (test on "Set Automatically" settings).

If you have an Apple Watch, notifications go to either the Apple Watch or iPhone, but not both.

Make sure there are no active Focus states when you expect to receive notifications.

Make sure the affected notifications are set to use a default Apple-provided iOS tone that plays successfully in Settings > Sounds & Haptics.

If the issue involves specific contacts, check the contact card to determine if a custom tone is set for the contact. If so, test the issue after changing this to Default.

If the issue involves specific Messages threads, make sure the thread is not muted.

Verify VPN connection (if any) is turned off.

If those steps don't resolve the issue, follow these as well: 

Turn off all affected devices for at least 1 minute and then restart them. Test again afterward with a few different apps.

If the issue persists, go to Settings > Notifications > choose the affected app(s), disable notifications, then re-enable them.

If the notification issue only occurs with a third-party app, contact the app developer for further assistance. 

We hope this helps.

Cheers!

Hi birdygolf,

We're glad to hear you've got the issue sorted. Thanks for sharing your solution with the community.

Take care.