Problems with Zoom Installation

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Problems with Zoom Installation

I recently purchased a new MacBook Air and apparently Zoom did not transfer over correctly. I have uninstalled it three times now and each time I reinstall directly from Zoom.us, the process completes and I get the window with the big green checkmark that says "The Installation was Successful. The software was installed."

When I try to launch the app (from the zoom.us site, from the desktop app icon, or from Finder/Applications), I get a system error that says, "Installation failed. An error occurred during installation."

I have tried installing it for all users of the device as well as "just me" and the result is the same either way.

Any thoughts on how to resolve?

MacBook Air M2 Chip

MacOS Ventura 13.2

Thanks!

MacBook Air, macOS 13.2

Posted on Feb 4, 2023 10:27 AM

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Answer 1

Feb 6, 2023 02:37 PM in response to TexasWeatherGirl

#MiraculousMonday Update

I was about to do a factory reset on the new MacBook Air to see if there was something horribly wrong when I transferred everything over from a backup. I went ahead and rebooted again and tried to install just to see what would happen before I resorted to the reset and voila, it worked this time!

I got a window that indicated Rosetta had to be installed first and once that was complete, I was able to open the Zoom app.

I don't know what happened in this reboot that caused it all to work but it did.

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Problems with Zoom Installation

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