Phone calls not coming in

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Phone calls not coming in

Whenever I get a phone call, the call gets disconnected (the caller gets the message that "dialed number is busy"), and on my phone it says - "answered on another device". When the caller tries again, the call comes through.

Following features have been switched off from the phone settings -

Calls on Other Devices
Wi-Fi Calling
Call Forwarding
Handoff

I have also changed the password for iCloud and logged out of all other devices (Mac Studio, Macbook, iPad). I have toggled the focus (do not disturb) on and off multiple times. What else can I do to fix this?

iPhone 14 Pro, iOS 16

Posted on Feb 2, 2023 4:01 AM

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Answer 1

Top-ranking reply

Lissy_12

Community Specialist

Feb 4, 2023 2:34 PM in response to Praddy

HI Praddy,

Thank you for using the Apple Support Communities! If you're not receiving calls, the guidance from the article below can help:

If you can't make or receive calls on your iPhone

Contact your carrier

When you contact your carrier, make sure that:

Your account is set up to use your iPhone.

There aren't any localized service outages.

Your account doesn't have a billing-related block.

Your calls don't have errors on the carrier system.

Update your software

1. Check for a carrier settings update.

2. Check for an iOS software update. Some updates might require a Wi-Fi connection.

Check your iPhone settings

1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.

2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off.

3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.

4. See if Call Forwarding is turned on. Go to Settings > Phone > Call Forwarding and make sure it's off.

5. Check to see if Silence Unknown Callers is turned on. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.

Check your network settings

Reset your network settings. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.

Try to make or receive calls in another location.

Hope this helps!

Have a great day.

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Phone calls not coming in

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