Apple Music Genius not working

Hi Aldo,

Do you have any third party security or VPN software? If so you might try turning that off temporarily. If that doesn't apply, or hasn't helped, try turning Genius off again, close Music, right-click your Music Library.musiclibrary package and select Show Package Contents, delete the file Genius.itdb inside, and then remove that from the trash. Now try turning Genius on again.

tt2

Hi AldoAlvarez,

We'd like to help share some suggestions to assist you with what looks like a timeout due to taking too long. This may have a conflict over the network connection, so we would recommend checking over Recommended settings for Wi-Fi routers and access points - Apple Support to help ensure your network is setup with those recommendations. If this does not help, trying another network may help with isolating the issues, and if no solution is still met, we recommend contact Apple Support

Thanks for using Apple Support Communities.

AldoAlvarez,

Since this is happening on multiple networks, this does sound like something you will want to reach out directly to Apple Support so they can look into this with you further.

Take care.