You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Music app doesn't work on Mac with Sonoma 14.1

My Music doesn't work

"Genius results can't be updated right now. An unknown error occurred (18006)."

No playlists, no albums((((


MacBook Pro 14″

Posted on Oct 27, 2023 4:33 AM

Reply
10 replies

Oct 27, 2023 4:49 AM in response to Igorank

I have exactly the same issue, right after I've updated to macOS Sonoma 14.1. Contacted Apple Support and they escalated it to the engineering team. They probably need diagnostics, screen recording and stuff and the senior advisor will contact me shortly about that.


I only see some playlists I've made myself in the past, but they are all empty. The one album I see is the free U2 album (which I don't even have in my own library anymore). Already tried syncing the music library, deauthorizing and authorizing the Mac in the Music app, logging out and back in but without any results.

Oct 28, 2023 2:30 AM in response to Igorank

That's great to hear that it works again!

Same here: This morning I gave it another shot after sign-out & sign-in everything came back after a couple of minutes. So strange that this was apparently a cloud hick-up, but only affecting MacOS.


Sorry that they made you t ago through the pain of re-installing MacOS. That was bad advice by tech support.

Nov 26, 2023 12:36 PM in response to Igorank

Same issue here; I tried synching yesterday, and it wiped out nearly everything on my phone except the U2 album. A few super-recent pieces also survived, and there was a "Recents" option somewhere (it's gone today) that listed everything I had had in the phone, but greyed out. When I clicked on a tune there, I got a message saying it was not allowed in my country or region. Today, even more is gone. Glad to hear I am buy no means the only one suffering from this, and I hope Apple fixes the issue quickly. I want to hear my tunes in the car again!

I also tried manually loading tunes into my phone; that also failed.

Apr 6, 2024 6:47 PM in response to Igorank

All (I think) of my music is loaded, but most is "unavailable" and won't play. I won't go into the nasty details, but I am a radio show host and it is a music show, so it is imperative that I have access to an organized music library. Apple Music is NOT THAT. iTunes was much, much, much...ad infinitum...better. ... that I have already paid for, that I own, that I need for my job?


[Edited by Moderator]

Music app doesn't work on Mac with Sonoma 14.1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.