Garbled incoming calls

What causes garbled incoming calls?

I use an iPhone 8. Playing videos listening to music making phone calls is just fine. When I receive a phone call, the voice is very garbled and difficult to understand. It makes no difference whether I’m using earbuds speaker, regular phone or even my Apple Watch. They all sound garbled on incoming calls and perfectly clear when I make calls.

my carrier is AT&T.


by the way, my husband and my son are both using iPhone 8 as well in the same household with the same Wi-Fi, and the same carrier, and they are not having the same issue.

iPhone 8

Posted on Jan 25, 2023 11:20 AM

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Jan 27, 2023 01:30 PM in response to Mellowbird

Hi Mellowbird,


We would recommend making sure your iPhone has the current iOS 16.3 version that Apple released earlier this week installed. Update your iPhone or iPad - Apple Support


Going by the facts you shared, you have no issues with music, videos and when you try to use other resources such as earphones, then we suggest reaching out to the carrier. The reason being, it's happening on more than just the iPhone alone. We looked and found the link for you, AT&T - Customer Support Center.


Reach back out if there is anything we can do to help.



Take care!

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Garbled incoming calls

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