Couldnt communicate with a helper application when connecting iPhone - Monterey/iOS 16

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Couldnt communicate with a helper application when connecting iPhone - Monterey/iOS 16

I'm trying to reorganize my iPhone apps through Apple Configurator 2.16 on iMac19, 1 (because it's the only process that's functional when you're moving more than one thing) and I keep getting the "couldn't communicate with a helper application" error, including "[NSCocoaErrorDomain - 0x1001 (4097)]". I've restarted the Configurator app, my desktop, and my phone, and repeatedly get this message, and the test move I'm doing doesn't stick. I'm on Monterey 12.6.2, and iOS 16.2 on iPhone SE. Am I doing something wrong? Does this thing just not work? I'll appreciate any help you can lend!

iMac 27″

Posted on Jan 23, 2023 07:22 PM

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Answer 1

green500

Community Specialist

Jan 25, 2023 02:01 PM in response to jlsea

Hello jlsea,

Welcome to Apple Support Communities.

we understand that you’re using Apple Configurator to organize your apps on your iPhone. We are happy to help.

Please try the steps here to add and organize your apps here: Add apps to a device in Apple Configurator - Apple Support

"Add apps using your personal Apple ID

In Apple Configurator , choose Account > Sign In, then sign in to the App Store with your personal Apple ID.
The same Apple ID used to purchase the apps must be used on the device.
Enter your six-digit verification code.
After you’ve signed in, select one or more devices or Blueprints.
Do one of the following:

Click the Add button in the toolbar, select Apps, then select the apps in the window.
Choose Actions > Add > Apps.

Control-click the selected devices or Blueprints, then select Add > Apps.
- The number beneath each app indicates the number of licenses the app has available for assignment.

5. Click Add Apps, and the apps are immediately added to the device or stored as an action in the Blueprint."

Let us know if you have further questions.

Take care.

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Couldnt communicate with a helper application when connecting iPhone - Monterey/iOS 16

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