I upgraded my icloud and am being charged for the original and the upgrade?

I upgraded my icloud storage and now I'm being charged for both?


iPhone 13 mini, iOS 16

Posted on Jan 19, 2023 10:57 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 21, 2023 03:35 PM

Hello 5041_48,


Just to clarify, do the charges appear to be prorated? We ask because when upgrading your iCloud storage plan, you should be billed the cost of the higher-tier plan, minus the prorated cost of your previous plan.


You can find more information about that here, which may help: Upgrade to iCloud+


After you upgrade, your storage and features are available immediately, and your monthly payment date reflects the purchase date for your plan. If you upgrade from one paid plan to another, we’ll cancel your existing plan and charge you the prorated cost** of your new, larger plan.

You're billed every month for iCloud+ unless you downgrade or cancel your plan. Each month you'll get an email to remind you of your upcoming payment.

Learn about iCloud+ plans and pricing in your region.

* Not all features are available in all countries or regions. Without access to your IP address, some websites may require extra steps to sign in or access content after you turn on iCloud Private Relay. HomeKit Secure Video requires a supported iCloud plan, compatible HomeKit-enabled security camera, and HomePod, Apple TV, or iPad running as a home hub. 

** You'll be charged the cost of the higher-tier plan minus the prorated cost of your previous plan.


If you have additional questions, please contact Apple Support for assistance. You might be able to reach them here: Contact Apple Support


Thanks!

1 reply
Question marked as Top-ranking reply

Jan 21, 2023 03:35 PM in response to 5041_48

Hello 5041_48,


Just to clarify, do the charges appear to be prorated? We ask because when upgrading your iCloud storage plan, you should be billed the cost of the higher-tier plan, minus the prorated cost of your previous plan.


You can find more information about that here, which may help: Upgrade to iCloud+


After you upgrade, your storage and features are available immediately, and your monthly payment date reflects the purchase date for your plan. If you upgrade from one paid plan to another, we’ll cancel your existing plan and charge you the prorated cost** of your new, larger plan.

You're billed every month for iCloud+ unless you downgrade or cancel your plan. Each month you'll get an email to remind you of your upcoming payment.

Learn about iCloud+ plans and pricing in your region.

* Not all features are available in all countries or regions. Without access to your IP address, some websites may require extra steps to sign in or access content after you turn on iCloud Private Relay. HomeKit Secure Video requires a supported iCloud plan, compatible HomeKit-enabled security camera, and HomePod, Apple TV, or iPad running as a home hub. 

** You'll be charged the cost of the higher-tier plan minus the prorated cost of your previous plan.


If you have additional questions, please contact Apple Support for assistance. You might be able to reach them here: Contact Apple Support


Thanks!

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I upgraded my icloud and am being charged for the original and the upgrade?

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