Mail app problem under Ventura OS

Mac Studio                 2022

Serial number:            XT****PV6

Chip:                           Apple M1 Ultra

Memory:                     64 GB

MacOS:                       Ventura 13.2


Mail database (V10 folder): 35,45 GB with 9 mail accounts


The contents of the mail are not displayed when searching during use, or when switching from one account to another. In many cases, you have to wait 30-45 seconds, while the colored sphere rotates.

I tried all the solutions on the forums, but it didn't work.


The same phenomenon occurs on another iMac equipped with an Intel processor, even though the mail database is only 4.4 GB.


I have to think that Ventura OS didn't get the Mail app right.

The problem existed with all previous versions of Ventura, updates did not help.


When will this be fixed, or what is the solution, because this is unacceptable!


[Personal Information Edited by Moderator]


Posted on Jan 18, 2023 05:20 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2023 06:39 AM

1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


3 - Does the issue present in this mode ?


4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


Still issues >>


5 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


6 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


Still having issues >>>>>


7 - Download the Application Etrecheck directly from the Developer.


This is a Diagnostic Tool that makes no changes to the computer.


It makes a coherent and readable inventory of both the Hardware and Software used on the computer 


The application is free or paid from added features. 


The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<



Similar questions

3 replies
Question marked as Top-ranking reply

Jan 18, 2023 06:39 AM in response to vatti1

1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


3 - Does the issue present in this mode ?


4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


Still issues >>


5 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


6 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


Still having issues >>>>>


7 - Download the Application Etrecheck directly from the Developer.


This is a Diagnostic Tool that makes no changes to the computer.


It makes a coherent and readable inventory of both the Hardware and Software used on the computer 


The application is free or paid from added features. 


The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<



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Mail app problem under Ventura OS

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