Apple Mail is stuck "Indexing…"
Search in E-Mail is an essential function for users.
I have a big search problem on all Apple systems with MacOS Sonoma.
The systems destroy the Mail index again and again.
I have reinstall Sonoma on three different systems.
It works after the first setup of the Mail Account until
the next reboot.
Normally the following steps should work (It works on all older systems [BigSur is my oldest in town]
- Close the MailApp
- Remove all Index files in /User/username/Library/Mail/V10/MailData (Envelope Index,Envelope Index-shm,Envelope Index-wal)
- Start the MailApp
- Start the Activity Monitor (Mail -> Window -> Activity)
- Enter something to search
In the case of Sonoma the indexing starts and I can see new index files
staff 9887744 Jan 3 17:37 Envelope Index
staff 32768 Jan 3 17:38 Envelope Index-shm
staff 1487352 Jan 4 08:03 Envelope Index-wal
But the Search does not work and the index process runs forever.
Dear Apple Mail developers, please fix this bug.
My only solution at the moment is the usage of an alternative E-Mail client (Thunderbird).
See the details in the screen shot. But the main problem is that it happens again and again and even
if a rebuild is successful, it needs to much time for users with tons of mail.
Kind regards
Andreas **
Head of IT
[Edited by Moderator]
iPhone 15