Contact text tone not changing

Hi Wayne,

To help isolate the behavior, test and see if the alert tone works with a different contact, and test if a different tone works for the affected contact. Additionally, see if the tone works for a different application. This will help to see if the issue is isolated to the alert tone, application, or contact.

If you need help with assigning this tone to another app's notification setting, then you can follow the steps below to do so (not all apps allow this setting to be changed): Use notifications on your iPhone or iPad - Apple Support

"Change alert styles

1. Go to Settings and tap Notifications.
2. Select an app under Notification Style. 
3. Under Alerts, choose the alert style that you want. If you turn on Allow Notifications, choose when you want the notifications delivered—immediately or in the scheduled notification summary.

With iOS 15 and iPadOS 15 or later, you can turn on Critical Alerts for supported apps so notifications come through even if your iPhone is muted or you have a Focus set up."

If the issue seems isolated to the contact, then test after deleting and re-creating the contact to see if that clears up the behavior. If the issue persists, then reach out to Apple Support directly to help investigate the behavior. You can use the following link to reach out: Contact - Official Apple Support

Kind regards.

Hey wayne mitzner,

Where did you purchase or download the text tone from? Did you purchase it from the iTunes Store? Get ringtones, text tones, and alert tones in the iTunes Store on iPhone

If yes, try deleting the text tone and then redownload it to see if it helps:

1. Go to Settings  > Sounds & Haptics (on supported models) or Sounds (on other iPhone models).

2. Below Sounds and Vibration Patterns, tap any sound.

3. Tap Download All Purchased Tones. You might not see this option if you already downloaded all the tones that you purchased or if you haven’t purchased any tones.

If it's from a third-party source, we recommend that you get in touch with the seller for additional assistance.

Let us know how it goes!

Best regards.