You Shutdown Your Computer Because of a Problem Error Message

Starting yesterday, I have received this message during computer startup. I receive this message even though I shutdown my computer normally, and my computer turns off without issue. If I click cancel, my computer boots and runs completely normal. I do not receive this message if I boot in safe mode. I have deleted all my diagnostic logs and also reset my NVRAM, all without success. Any other ideas would be appreciated. I am using a MacBook Pro with Monterey 12.6.2

MacBook Pro

Posted on Jan 14, 2023 12:36 PM

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4 replies

Jan 17, 2023 01:56 AM in response to Not_All_Who_Wander_Are_Lost

Thanks again for the Report.


Have looked at the report and see nothing Software wise aside from heavily configured machine but nothing that would cause this odd behaviour.


Hardware wise, this machine has had a very long life for a computer ( 8 years ).


I am not Hardware Expert so what follows is only a suggestion


1 - Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions.


Depending on their assessment >>


2 - Explore the Apple Trading In option where the Value of the exiting machine could be used against the cost of a new Apple Computer 


Or Shop Refurbished Apple computers at an Apple Reduced Cost


Have used both previously and have been satisfied each time.


Problem: Other problem


Description: You Shutdown Your Computer Because of a Problem Error Message


Starting yesterday, I have received this message during computer startup.  I receive this message even though I shutdown my computer normally, and my computer turns off without issue.  If I click cancel, my computer boots and runs completely normal.  I do not receive this message if I boot in safe mode.  I have deleted all my diagnostic logs and also reset my NVRAM, all without success.  Any other ideas would be appreciated.  I am using a MacBook Pro with Monterey 12.6.2


Minor Issues:


Q - Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.


Q - Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.


Q - Vintage hardware - This computer may be considered vintage.


MacBook Pro (Retina, 13-inch, Early 2015)


Q - Battery: Health = Normal - Cycle count = 279


A - Must be a Replacement Battery as 8 year machine with original battery would probably not have 279 Full Battery Cycles 


Drives:

Q - disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes) 

Q - Size: 121.12 GB

Q - Free: 30.17 GB


A -  Well within the 15% to 20% of Empty Space usually suggested to be kept at all time to avoid empty space issue.

Jan 14, 2023 01:34 PM in response to Not_All_Who_Wander_Are_Lost

1- Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


2 - Does the issue present in this mode ?


3 - As the user has already determined it Does Not happen in Safe Mode and good wok there 👍


4 - To me, this would indicate some Their Party Software or Kernel Extension installed on this computer causing this issue


5 - Download the Application Etrecheck directly from the Developer.


This is a Diagnostic Tool that makes no changes to the computer.


It makes a coherent and readable inventory of both the Hardware and Software used on the computer 


The application is free or paid from added features. 


The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<



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You Shutdown Your Computer Because of a Problem Error Message

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