Pairing problem between iOS Remote app and shared music library

Question

Pairing problem between iOS Remote app and shared music library

I have two iOS devices; an old iPad mini 2 running iOS 12 and a new iPhone SE III running iOS 16. The Remote app runs on both, but only the iPad is pairing successfully with my shared iCloud media library (running iTunes on a Macbook with Mojave). I can't use the iPhone to control what I'm listening to over a couple of Apple TVs. Remote works just fine on the iPad. I have tried switching home sharing on the iPhone off and on and also logging in and out of my Apple account, all to no avail. I have also tried to pair the two manually, but there's no obvious way to input the Remote code in iTunes as there's no device button or icon there that lets me do so! Interestingly, Remote on the iPhone won't pair with my library accessing my iCloud library on the Music app (Macbook Pro on 12.6.2). It's all a bit annoying and any suggestions on how to fix it welcome.

Posted on Jan 12, 2023 10:08 AM

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Answer 1

Jan 12, 2023 10:28 AM in response to David Miller7

Update to the above. I can manually pair Remote on the iPad (iOS12) but not the iPhone (iOS16)with my media library running on Monterey (or earlier macOS). So maybe this is an issue with the latest iOS?

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Answer 2

Feb 4, 2023 08:08 AM in response to David Miller7

I am having the same problem but deleting the Remote app and reinstalling has not helped. I can connect with my old iPad Air and my iPhone SE (2nd gen) but not my iPhone SE (3rd gen).

I can go through all the steps to add the iTunes library on my Mac up to adding the 4 digit code on the Music app, but then the Remote app still won't find the library.

The Remote app tries to connect, but eventually fails. Also odd is that the icon for the library has no name. On my other devices, the library icon had the name of the library.

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Answer 3

Feb 6, 2023 12:57 AM in response to Steve Albin

Odd because that's how I solved the problem on my SE3. Once I'd reinstalled Remote, I started the pairing process and the phone immediately showed up in the Music app's list of things in the left hand panel. As soon as I entered the code, the Music app's library was added immediately to Remote's list. Make sure both Mac and phone are on the same network (and subnet) and that sharing is switched on.

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Answer 4

Jan 23, 2023 12:46 AM in response to David Miller7

This problem was solved by deleting and reinstalling the Remote app on the affected iPhone.

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Pairing problem between iOS Remote app and shared music library

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