How can I backup my iPhone if it freezes and restarts constantly?

I'm trying to transfer my iPhone XR to a 13, and I had no success with Quick Start because my iPhone XR has this issue where it freezes and restarts about every 15 minutes, so it wouldn't stay on long enough to do the data transfer. I'm now trying to upload everything on the XR to the cloud, and I updated my iCloud subscription so I have enough space, but I'm running into the same problem-- the XR won't stay on for long enough to complete the upload. Is there a manual way I can upload, or transfer to the new phone?

Thanks.

iPhone XR, iOS 16

Posted on Jan 11, 2023 05:54 AM

Top-ranking reply

bruno75

Community Specialist

Posted on Jan 13, 2023 05:23 PM

Hey there Grace_15,

As you've tried already, it won't be possible to make a backup, finish syncing with iCloud, nor using Quick Start due to it restarting itself. We see you have several questions, and we'd like to help answer each one as best we can:

For your question regarding syncing with what's already synced in iCloud, you'd simply sign into the same Apple ID on your new iPhone 13 as on your iPhone XR: Sign in to iCloud on all your devices
If you have an older backup made of your iPhone XR, you can restore your new one from that backup. This link will show you how to find any older backups within your computer, or in iCloud: Locate backups of your iPhone, iPad, and iPod touch
If you find one from which you want to restore your new iPhone, you'd use these steps: Restore your iPhone, iPad, or iPod touch from a backup

Cheers!

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How can I backup my iPhone if it freezes and restarts constantly?

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