Logitech Circle View No Response

Sorry, I can’t figure out how to reply to a specific question on this string of comments on the Apple forum (or whatever it is called).

Someone asked how they got their camera replaced. I have spent hours and hours trying to get the logi camera to show on my home kit app. Talked with Apple. “Sorry sir I’ve exceeded my time allowed to solve this problem. You will have to call Logitech”.

I call Logitech (some secret 800 number I found last time I tried to fix this). Talk to someone in India who tried to be helpful but kept going away to ask someone higher what to do next. After 1 1/2 hours they said they would schedule a call with a senior person do the next 48 hours. I said no, they would have to hang up because I would not until I could talk with someone with the tech skills to help me. Finally she said ok, within 24 hours…! She finally hung up. I kept, like the inmates in the insane asylum, doing the same thing over again (going through the reconnection process). I did get a call from a senior guy who concluded the unit was defective. A new unit arrived three days later. I now get a blue light that won’t go out on the unit. It does show on the home app (iPhone 14 proMax, up to date operating system. Tried “defective” unit still no show.

Unfortunately, I have no technical background and am just a dumb consumer…. Why is it that this country can put a man on the moon in, what, 1969 - but can’t get two companies products to work together. Apple should not get into a business that it cannot support because of what ever reason!!! Lousy product, louSy support. I think I will make a sign and go to the next stockholder meeting and be the gadfly that has to get thrown out. And I’m a sizable Apple shareholder. Or, throw all this junk in the trash and buy a Glock - they work.

Ok I can confirm now that as long as I set the cameras to stream ONLY they work and stay connected.

if I set them to stream and allow recording they will eventually go off line. Sometime minutes later, sometimes a few hours. I am using iCloud to record.

But.. what’s the point in having the camera if it can’t record? I’ve read about this on another site too, they mentioned the same thing, that if you set it to stream only, everything works fine. The problems start when you set the camera(s) to record.

Anyway, I gave up and got a eufy cam. I am also using iCloud for storage and this is what I noticed: at some point, the eufy camera would go offline too! I switched to the native app to see if things would change, turned out that sooner or later the camera would go offline there too.

After searching things a little bit, this is what I did and it seems to be working fine so far: I called my ISP and opted out of CGNAT. Getting a public ip address eliminated the online/offline issues I had. I wish I had thought about it before I returned the Logitech Circleview camera, just to test if it would work, but I’m ok with the eufy now too. Give it a try, it may work for you and all the others as well.

What a scam. These cameras aren’t cheap. I bought four and HomeKit doesn’t show video despite the fact they they are connected to the 2.4 GHz network, they receive and send packets and the signal is very good. I bought them because they were made for HomeKit but they weren’t. Logitech just saved money in building reliable software and relied on buggy secure video from apple.

it’s a shame these brands are playing with customers this way.

I have 5 cameras and 1 doorbell; I have 6 WiFi nodes (Linksys Velop Pro 6E) with Cat8 wired backhaul, all nodes spread evenly throughout the house, and used the Linksys Advanced Settings to keep the SSID for 2.4Ghz separate from 5Ghz and 6Ghz. I have amazing WiFi signal saturation (verified using professional signal strength software). Everything worked beautifully for a bit.

Cameras and doorbell would randomly go offline... sometimes come back online themselves... and sometimes I've had to remove. reset, and reinstall in order to get them back online (a process that I'm sure many of you already know is a HUGE pain in the ***).

More recently, I've had a camera that wasn't coming back online no matter how many times I reset... so I finally removed and attempted to add to a new home, then remove, then re-add to the original home (which has worked in the past). But HomeKit kept saying it was already added. Eventually goes to solid green light no matter what I do (power cycle, reset, whatever), so it seems totally bricked. I reached out to Logitech about it and they claim to have forced a firmware reset on it, but... after I followed their instructions to power cycle and reset again, nothing is any different.

To make matters worse, I now have a second camera that is slow-blinking green, and power cycling doesn't seem to do anything. Am thinking I might try to reset it like I have others since sometimes that works, but... this is getting old, and I'm starting to think this product just wasn't ready for prime time.

The unfortunate thing is that... I'm losing faith in tech companies in general and am considering to just going back to life the old fashioned way, and just using that money for more worthwhile endeavors. If I don't have all the cameras, then I don't need as many WiFi nodes, nor do I need as much internet bandwidth, so... the savings will add up!

Anyway... if anyone is in the same boat, please chime in!

I do have 6 cameras, 2 of them are Logitech Circle View which does not work, 4 of them are Aquara G2H PRO, which is half the price of Logitech and works flawlessly on the same network - Asus Mesh Router, 3 nodes.

Circle View is the worst camera I've ever tried. No matter what I did, after few days max Logitech cameras disconnected and stayed offline until restarted (sometimes they woke up after few days of being offline). Avoid at any cost.

Good afternoon. I purchased 2 Logitech cameras for installation inside the house and one doorbell. I really regret that I made such a choice. I used this equipment for a couple of months until it broke. I have never been able to talk to the postman through the doorbell, this system works very slowly. From the moment someone rings the doorbell to the moment the application shows the picture live, a lot of time passes. The cameras systematically turn off themselves for several days, the last time they never turned back on.

Now I don’t know what to do with the non-working equipment, I can’t take it to the store because too much time has passed, can someone tell me what to do?

I have posted several times before and have spent countless days, weeks and months trying to keep the Logitech Circle View cameras working. As stated before I have the simplest connection. Camera's are close to the router, FIOS Internet, have tried all the tricks mentioned here. However the conclusion you will also come to is the Logitech Circle View Cameras will not reliably stay online. Shame on Apple and Logitech for promoting this as an official solution. There is clearly something going on between the Logitech Camera and Apple HomeKit that doesn't work and I have not seen either company making an effort to fix it.

My biggest observation has been that the Logitech cameras will stay online more consistently if you set them to not record to the cloud. But this defeats the purpose for most as it did for me. And for me this only meant a few weeks vs a few hours.

My final solution was to purchase a different brand camera. I purchased a Aqara 2K Indoor Security Camera E1. The camera is about $60. Although you have to install Aqara's app to get most of the advance features like panning around the room. I have had this camera for 5 months, connected on the same network as the Logitech. The Logitech is almost always offline while the Aqara is not. Even if there is a rare power failure or my hub or router reboots, the Aqara reconnects in minutes without any action from my side. What we would all expect.

I have given up on the Logitech Circle View and recommend everyone else here does the same. I haven't seen any action from Logitech or Apple to fix the issues. I am not recommending Aqara but hope to save you all the time I wasted trying to get the Logitech products to work. Look elsewhere in my opinion.

I saw a post on this thread one day. The person suggested connecting the CircleView camera to a remote smart surge protector. That way when it drops offline, you can cycle the surge protector in HomeKit instead of unplugging the camera, waiting 30 seconds, then plugging it back in again. I did that, and I don’t know why, but it improved the performance of the CircleView camera. It very seldom drops offline since then. The smart surge protector I use is one I bought for my Christmas decorations. It’s a Meross with three powered outlets. My second revelation was that the presence of non-Apple hubs in your house and on your WiFi network will interfere with a CircleView. Once I removed the Arlo hub and cameras I had in my system, everything including the CircleView started working better.

I had the same issue with the same camera model the issue always started when camera had a power down such as electricity issue and then cannot connect again however I found a solution, I started to use an iCloud storage plan (200GB) and no issues after that.

Crazy suggestion... I have tried everything and nothing has worked besides unplugging the camera and plugging it back (I am getting a smart plug for this purpose). However, even that trick does not work always as if it is not communicating with my HomePod (which is my home hub). Oddly, as soon as I have some music play on it, the circle view camera responds!

Well I might as well chime in. I have 2 Circle View, cameras and now the door bell one too. Bought the door bell Logitech because my circle 2 camera stopped working all the time. At one point some genus from Logi made me DELETE MY HOME!!! What a pain it was re setting up everything from scratch. 37 different devices. Camera worked for like a 2 weeks and now it is down again. My other camera and the doorbell all still work fine.

Why can’t apple just come up with their own camera. Ones that are tied in directly to the HomePod but that’s not physical connected to it.

its ridiculous the amount of stress and anxiety this has caused me.

Logitech nightmare. Mine worked about a year ago for a week or two. I'm paying for all the extra iCloud storage for recording and have 1 hub--an Apple TV ethernet connected. Two logitech circle views are recognized to exist but not connecting. Short of other ridiculously complicated solutions suggested elsewhere in this thread, I have to blame both Apple and Logitech for making hundreds of us frustrated. If I wanted to reprogram a router with assigned IPs for every device, I'd just go to Google or Amazon. We expect Apple to be user-friendly and "just work" as the Apple's corporate DNA has always liked to brag. =

The Circle Views were far from the cheapest option, but the promise that they would "work with Homekit" sold me. I'm such a sucker. Apple should either build their own working cameras or dissociate permanently from Logitech.

Meanwhile, nothing is working.

Same.

In addition to the multiple HomePods, I have a Starlink hub to bring the NEST thermostats to HomeKit and a Chamberlain MyQ hub. Removing the Starlink hub does not seem to make a change.