Logitech Circle View No Response

Hello Zen Turtle,

With this being a third-party accessory, your best option may be to contact Logitech for assistance as they'll be versed in anything the camera may need such as an update. You can access support here: Logitech Support + Download

Additionally, ensure that your paired Apple devices - including the hub - are updated: Update your iPhone or iPad - Apple Support Again to ensure any necessary software is present and current.

Cheers!

Same problem here. Several hundred dollars invested in cameras that don't work. Two big, resource deep companies that won't fix the problems, but are happy to continue to sell the defective products.

I share all the frustration with you regarding Logitech's Circle View camera. It's frustrating when you need it most, the camera lets you down, when out of nowhere it stops working.

At the end of October this year, I purchased a Logitech doorbell camera. All my bets on purchasing a 100% reliable product were the disappointment of the Circle View camera. The doorbell works perfectly, I've never had any problems with it.

It was through your comments that I realized I had gotten myself into trouble! I did it all, or almost everything, and I would like to share it with you.

At first, she started having frequent problems. I deduced that maybe it was a little far from a hub (Apple TV, so I moved it and placed it closer to a HomePod. It was more stable. Shortly after, when I changed its setting to record videos, when I left the house, every time which stopped working.

I emailed Logitech and support responded to perform several tests and procedures to get the camera system working. Finally, they said they would update the Firmware, with the following description: “The firmware will be the same version 8.2.64, but we pushed the firmware to update the camera.”

As for the video that stopped recording when I left home, I realized that perhaps I was having a system information conflict. The IPad that was at home had the same Apple ID as my iPhone, so I physically left the house with the IPhone, but the IPad remained at home. So, possibly a bug occurred (this was just an assumption).

So I created another Apple ID account for the IPad. The camera worked from 12/21 until yesterday, but simply stopped working.

The camera is connected to a smart plug, so turning it off and on is easier because sometimes it becomes inoperative and when you do this procedure of unplugging the socket and plugging it back in, it works again. This time, there was no point in doing so. But when I manually unplugged the camera and plugged it back in, it started working again. Now help me think here, what is the point of this?!

The next action I will do now is to bring a Wi-Fi signal extender closer to the camera, because I read in some comments here that this could be one of the reasons for the instability.

Same here. Very frustrating

Now what about my logitec doorbell that decided to become inoperative. When someone rings the Doorbell, it simply freezes and stops working.

I need to turn it off for about 2 hours for it to work again.

I'm really tired of these Logitech products.

Zen Turtle,

Thanks for providing those additional details. If you've already reached out to Logitech, there are a few steps that may be able to help with troubleshooting the issue.

First, if you've confirmed that the devices are powered on, and your device you're working with has Bluetooth turned on, try turning your Wi-Fi router and/or modem off and back on. This can help with resetting the network connection with the devices, which may be able to help.

If the issue persist, the next best option would be to remove the cameras from the Home app and set them up again. Before setting up the accessory again, it is possible that you may need to restore them to factory settings.

If still experiencing issues after going through the steps above, the next best option would be to reach out to Apple Support directly from this link here: Get Support - Apple

They would be the best option to take a closer look into the issue from here.

Take care.

Just one question…do you have any hubs connected for other products? I’ve been putting up with this problem for two years, and I finally started troubleshooting by eliminating devices one at a time. When I took the Arlo hub out of the system, all of my other cameras that were constantly intermittent started working without disconnecting. The Circle View Camera, the Circle View Doorbell, and 8 Eufy Cameras all stay connected.

Logitech insists you have an “adequate power supply” and implies the bigger the better. However a 24 volt transformer may output a voltage greater than 26 volts. A high voltage is as much of a problem for the circle view as low voltage. Logitech would not tell me what the upper limit is other than “26 was too high.” Your household voltage may vary throughout the day depending on load. The doorbell voltage will vary with it, as it is unregulated. I switched to a Health/Zenth transformer with multiple taps and selected the 18 volt output. the Circle View is working much better with the lower voltage.

My Circle view stopped working after the power company replaced the transformer feeding my house and my house voltage is slightly higher.

I struggled with these cameras coming online and going offline for a while. I believe what made the difference was turning off the more advanced 2.4 GHz features like Agile Multiband or 20/40 auto mode on my router. It really didn't matter to me anyway since most of the tech that can take advantage of the more modern wifi radio methods tend to use 5 GHz anyway. My advice is to make the 2.4 GHz radio as plain as possible, no auto-modes or smart modes. My cameras were stable after I made that change.

I am going to provide my input in case it helps anyone who may be in my situation. I am not an IT expert. I have two Circle View cameras and a doorbell that is hardwired. The doorbell has not caused me any problems. I used to have an old 2015 Apple router unit. When I first installed these cameras and doorbell two years ago, everything worked flawlessly through the home kit app. Recordings were never missed. Nothing ever went offline. Then I bought a brand new Orbi Mesh system (RBRE960) with the router and two satellites. We were starting to get a lot of connected devices and I thought it would be helpful. That's when these cameras stopped being awesome.

They would constantly go offline and recordings were random and rare with any motion. I spent hours and hours researching the problem and ultimately, I gave up. This week, I had tech support at my home for other issues and I brought up my problems. He asked me where my router and satellites were I showed him. He said I think they are too close together and they are confusing your devices. So, at his advice, I disconnected both satellites and ran just the Orbi router for the day/night. The Circle View cameras worked flawlessly. They did not go offline and they recorded all motions as directed. I was surprised that one Orbi router by itself covered full bars in my entire 2,600 SF home except for one room. I set up both satellites, one in that room and another in the garage, all of them pretty far apart. And so far the cameras are working flawlessly.

If you have a mesh WiFi system and your Circle View cameras are not working as they should, consider disconnecting your satellites and testing them with just your router, and if it works, try setting up your satellites as far apart as possible in your home. I would say mine are probably 60-70 feet apart, with one in the basement and the other in the garage, and the router in my main living room under my TV.

I have exactly he same issue. I tried everything. The cameras show connected to Wi-Fi in my case. The issue is with HomeKit taking them offline. It’s obvious this is an internal issue with secured video which is totally unreliable. I’ve reset them, hard reset, changed locations of the access points to make sure there’s optimal Wi-Fi reception. I have other camera directly connected to Wi-Fi and they are always on. The circle views, wemo doorbell with HomeKit are a total nightmare. Shame on you apple. It’s a terrible product and promise for home users. If you don’t come back with a resolution I’ll remove all from HomeKit

Any updates on this? I have tried everything I have read on the internet about that particular issue, but I still have no success. Logitech circle view camera goes offline every 1-2 days. I disabled 5g, moved everything to a 2.4 SSID, set a static IP address, nothing seems to work..

I’ve got 3 HomePod minis at home, no Apple TV. Once the camera goes offline, I have go to the home app, remove the camera and add it back again 😞

Just an update from my side. As previously stated I have the most basic setup. 1 Circle View, ASUS Router, FIOS, no satellites and Apple TV 4K hardwired to Router as the hub. Logitech replaced my Circle View under warranty and said keep the old one. So now I have two that are constantly going offline, but still show connected to the router. The only way to get them back is to remove them from HOME and add them again.

However I have now noticed since I have two. If I set either one to record to Apple iCloud that camera goes offline as quick as 30 minutes but sometimes as long as 1-2 days later.

I have now set both to stream only and they have been connected for weeks with no interruptions.

As Jekyll previously stated, I am also suspecting its HomeKit software and particularly the secure video recording. Or at least that seems to aggravate my simple setup. if I have even one recording, one or both cameras may go offline. What a disaster between these two respected companies.

I wish I never invested money into the three Circle cameras I have—one of which was an expensive outdoor camera. Nothing but headaches since day one.

All of my Aqara and eufy cameras are loading fine this morning, but all three of my Circle cameras are offline despite rebooting every device in the chain of connection.

Landed on this page hoping to get help on maybe fixing this for good, but instead see others with issues too. So instead I’ll just add to the venting.

Anyone considering buying a new or used Logitech Circle camera save your money and sanity and go with another HomeKit option. I have had ZERO issues with my Aqara cameras, for what it’s worth.

OK, I have resolved this issue in my own setup. I have 4 cameras and they have all, at various times, been very problematic. However, they are now completely stable. I have a Unifi Dream machine as my main router and network consisting of a Ubiquiti US-24-250W Main Switch and Unifi UAP-AC-Lite combined with fixed ethernet ports in my house. I have a couple of small Ubiquitie USW-Flex PoE switches dotted around as well.

In order to get stability I did 2 things:

1. I assigned a fixed IP address to each camera
2. I tethered each camera to a specific wireless access point

Since I did that the cameras are completely stable and have no issues in dropping off or becoming unresponsive.

After that I toyed about with looking at how I could connect using an ethernet PoE splitter for 2 of the cameras. I purchased this splitter: https://www.amazon.co.uk/dp/B073P7J1KR?psc=1&ref=ppx_yo2ov_dt_b_product_details

Plug the RJ45 cable into a PoE switch or ethernet port if you have a main PoE switch and connect the USB. I now have 2 of my cameras working via the ethernet splitter. Very pleased with them now!