Hi, just wondering if anyone has any ideas on this - bought a pair of second hand airpod max which work perfectly fine, however I’ve noticed that it cannot connect to my Find My app.
I’ve paired the headphones with my phone, but the app states ‘AirPods Mismatch’ and that some parts are not findable, meaning that the app can’t locate them at all.
I was wondering if there is any way to fix this issue?
Thank you!
Hello Crayne_,
Thanks for choosing the Apple Support Communities. From the sounds of it, it would appear the AirPods and case are not connected properly. We have a resource for this to help you resolve the issue.
If you see an alert that says "AirPods Mismatch" - Apple Support
"If you see an alert that says "AirPods Mismatch"
If you see an alert that says "AirPods Mismatch," then you might have mixed up your AirPods with someone else's AirPods. You can try to get your AirPod back from the person who might have it. Or you can contact Apple Support to replace your AirPod.
Try to get your AirPod back
If your AirPods are mixed up with someone else's AirPods, you'll both get an alert that says "AirPods Mismatch." Use the Find My app to locate your missing AirPods and play a sound to help you identify which AirPod is mismatched.
Replace your missing AirPod
If you can't find your AirPod, you can get a replacement AirPod from Apple Support. Just find the serial number of your AirPods, then contact Apple Support.
Learn more about AirPods pricing and service options."
We hope this helps.
Cheers!
AirPod Max - Find My app issues
