Configurator App Crashing on iPadOS 16

Our company has been using an iPad with Apple Configurator installed to enroll Macs after they were purchased into Apple Business Manager. The app ran well, though using the iphone 2x emulation mode as it looked like the app wasn't developed with the iPad as it's primary use.


We have come across an issue where any iPad running iPadOS 16 will no longer launch the Configurator app. It just crashes. Looking at the crash logs it looks like there is a DYLD library missing.


From the log:

Termination Reason: DYLD 1 Library missing
Library not loaded: /System/Library/Frameworks/AutomatedDeviceEnrollment.framework/AutomatedDeviceEnrollment

Has anyone else experienced this? More importantly, does anyone else have a solution that doesn't involve purchasing the cheapest iPhone currently available specifically for this process?


Troubleshooting / Isolation already performed:

We have tried factory resetting our devices via Finder restore and even got our hands on a newest generation base iPad and restored and updated it. Issue still persists.

Posted on Jan 3, 2023 08:30 AM

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Configurator App Crashing on iPadOS 16

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