Apple tv

Question

Level 1

14 points

Apple tv

We have Spectrum as our internet provider, a Visio tv and Apple TV to connect the two. Most of the time they all get along and play nicely but lately the Apple tv has been dropping the connection as though the tv is going into sleep mode. If we don't hit the remote the the tv shuts off in the 3 minute interval. This will go on for an hour or more, and on all three tv's we have using an Apple tv box. Trying multiple button pushes will sometimes bring up on screen controls at the top of the screen with labels 'watch' and 'live'. If I am quick enough and move to the 'Live" button, the sleep mode shutoff will not happen for a wile, maybe until the tv is turned off. ANY ideas??

Apple TV

Posted on Dec 27, 2022 02:17 PM

Reply

Answer 1

Top-ranking reply

MichaelB2019

Community Specialist

Dec 28, 2022 03:54 PM in response to bob.c

Hi bob.c,

Thanks for coming to Apple Support Communities for help today.

What you are describing may be expected if the Apple TV is going to sleep. Let's check the settings as described here: Sleep or wake Apple TV

"You can set how long Apple TV waits before automatically going to sleep.

Open Settings on Apple TV.
Go to General > Sleep After and choose an option."

Since it is happening on three different Apple TV devices, then there may be an issue with the Wi-Fi connection. Are you able to isolate the issue further by hardwiring the connection with an Ethernet cable?

Have a fantastic day!

Reply

Answer 2

bob.c Author

Level 1

14 points

Dec 31, 2022 05:13 PM in response to MichaelB2019

Hi Michael, I think you have hit the nail on the head: I changed one tv/ATV setting to 5 hours and another to 10 hours. So we'll see what happens, but neither tv has gone into sleep mode. Looks promising!

BTW, I wasn't able to try the ethernet hookup, since the tvs are 20 and 50 feet away from the modem qnd I don't have a cable that long! So I've clicked the Best Answer button and say thanks!! Happy New Year!

Reply

Apple tv

Similar questions