If my son locked himself out of his phone ( 7 plus) and doesn’t remember the passcode or his Apple ID information can we just erase the phone and start everything fresh with a new Apple ID?
iPhone 7 Plus
Only if you never activated the Find My service, otherwise it will insist up proof of identity normally done by entering the log-in information.
This document tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple ID email address or phone number - Apple Support Note that typically this is an email address you use.
This document outlines what to do If you forgot your Apple ID password --> If you forgot your Apple ID password - Apple Support
or go directly to this link --> http://iforgot.apple.com/
If you still need help:
Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Click here --> Contact Apple for help with Apple ID account security - Apple Support
If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support
Only if you never activated the Find My service, otherwise it will insist up proof of identity normally done by entering the log-in information.
This document tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple ID email address or phone number - Apple Support Note that typically this is an email address you use.
This document outlines what to do If you forgot your Apple ID password --> If you forgot your Apple ID password - Apple Support
or go directly to this link --> http://iforgot.apple.com/
If you still need help:
Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Click here --> Contact Apple for help with Apple ID account security - Apple Support
If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support
If my son locked himself out of his phone and also cannot remember his Apple ID information can we just erase the phone and start over?
