Watch Connection cutting in and out

I am having an issue when use my watch to listen to music. I will use the Apple AirPods and select while mowing the lawn. When I get further from the house the connection starts to go in and out. This happens also at the gym when I get further from my phone. Is this a Wi-Fi thing or do I need to completely turn off my phone in order to work? It’s weird seems glitchy. My watch will work fine if I turn off my phone completely, but do I have to do that every time? Should it automatically pick up the best signal?

Posted on Dec 17, 2022 04:20 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 19, 2022 01:42 PM

Hi Easanchez,


If you haven't done so yet, restart your devices. Although simple, this step can help correct some unexpected issues. It's also a good idea to make sure your devices are running the latest software versions, since this can help with overall performance: Apple security updates. If an update is available, be sure to create a backup of your iPhone before installing it.


If the issue persists, resetting your AirPods may help. This resource will guide you through the steps: How to reset your AirPods and AirPods Pro.

1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
• If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
• If your AirPods don't appear there, continue to the next step. 
5. Put your AirPods in their charging case, and keep the lid open. 
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
AirPods charging cases

7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.

If you need more help, make sure your AirPods are connecting to your Apple Watch: Switch your AirPods to another device.


Reply with some additional details on your findings if further assistance is needed.


Cheers.

1 reply
Question marked as Top-ranking reply

Dec 19, 2022 01:42 PM in response to Easanchez

Hi Easanchez,


If you haven't done so yet, restart your devices. Although simple, this step can help correct some unexpected issues. It's also a good idea to make sure your devices are running the latest software versions, since this can help with overall performance: Apple security updates. If an update is available, be sure to create a backup of your iPhone before installing it.


If the issue persists, resetting your AirPods may help. This resource will guide you through the steps: How to reset your AirPods and AirPods Pro.

1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
• If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
• If your AirPods don't appear there, continue to the next step. 
5. Put your AirPods in their charging case, and keep the lid open. 
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
AirPods charging cases

7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.

If you need more help, make sure your AirPods are connecting to your Apple Watch: Switch your AirPods to another device.


Reply with some additional details on your findings if further assistance is needed.


Cheers.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Watch Connection cutting in and out

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