After getting the watch it refuses to track distance and steps. Fitness/activity use to work fine on my phone now it says I do not have any movement or steps. I have tried recalibrating and doing the 20 min outdoor walk/run but it says little to no calories as well as 0ft in distance even tho it says I've gained elevation as well as showing my path on the map.
Apple Watch Series 5
The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:
How to restart your Apple Watch - Apple Support
Restart your iPhone - Apple Support
If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This should result in no loss of data. It deletes all temp and corrupted files and re-indexes the file system.
Unpair and erase your Apple Watch - Apple Support
Set up your Apple Watch - Apple Support
If you still need help, your best option may be to make an appointment at the Genius Bar in an Apple Store near you and let them look at. If that is not possible, use the online Apple Support option. Either way:
Genius Bar Reservation and Apple Support Options - Apple
The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:
How to restart your Apple Watch - Apple Support
Restart your iPhone - Apple Support
If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This should result in no loss of data. It deletes all temp and corrupted files and re-indexes the file system.
Unpair and erase your Apple Watch - Apple Support
Set up your Apple Watch - Apple Support
If you still need help, your best option may be to make an appointment at the Genius Bar in an Apple Store near you and let them look at. If that is not possible, use the online Apple Support option. Either way:
Genius Bar Reservation and Apple Support Options - Apple
apple watch not tracking distance
